Hassle-free Cancellation Promise: We know travel plans change and sometimes it’s necessary to cancel them. That’s why you may cancel your reservation for a full refund if you notify us 48 hours before your scheduled tour. No questions asked.
Cold Weather Guarantee: This is Alaska, we are a place of weather extremes. You will be outside for about an hour. We can’t control the weather but we want you to be comfortable. If it’s colder than -20F/-29C (we’ve done tours at -50F/-45C), and you won’t be comfortable please let us know as early as possible and we will issue you a full refund, although we think you will miss a truly unique experience.
We are a family business, occasionally family things come up if they do we will try to offer an alternative tour time, if that doesn’t work we will issue a full refund.
If bad weather forces us to cancel a tour (not very often), we will issue you a full refund.
We’re sorry, we do not offer refunds if you get your car stuck in the snow or it won’t start, you don’t leave Chena Hot Springs on time or oversleep from that late night Aurora viewing.