Our Hassle-Free Cancellation Promise
Policy Change for any reservations made after April 26
We know travel plans change and sometimes it’s necessary to cancel them. That’s why you may cancel your reservation for a full credit, to be used at a future date if you notify us 48 hours before your scheduled tour.
Cold Weather Guarantee: This is Alaska; we are a place of weather extremes. You will be outside for about an hour. We can’t control the weather, but we want you to be comfortable. If it’s colder than -20F/-29C (we’ve done tours at -50F/-45C) and you won’t be comfortable, please let us know as early as possible and we will issue you a full refund, although we think you will miss a truly unique experience.
We are a family business, and occasionally family things come up. If they do, we will try to offer an alternative tour time. If that doesn’t work, we will issue a full refund.
If bad weather forces us to cancel a tour (not very often), we will issue you a full refund.
We’re sorry, but we do not offer refunds if you get your car stuck in the snow or it won’t start, if you don’t leave Chena Hot Springs on time, or if you oversleep from that late night aurora viewing.