What is your cancellation policy?

We know travel plans change, and sometimes it is necessary to cancel your visit. Because of this, we will issue a full refund if you cancel your reservation at least 48 hours before your scheduled tour, no questions asked. Unfortunately, we cannot offer refunds for cancellations made after this period. For more information, please see our cancellation policy.

Can I pet the reindeer?

If they let you, go ahead! However, please keep in mind that while our reindeer are tame, they are not trained.

What happens in the case of extremely cold temperatures? Do you cancel the tours?

While we’ve done walks in -50 degree Fahrenheit weather, we understand that it’s not for everyone. For this reason, if it’s colder than -20 Fahrenheit and you won’t be comfortable, please let us know as early as possible so that we can issue a full refund. Typically, we only cancel tours if there is inclement weather like icy rain. In rare cases such as these, you would receive a full refund.

What should I do if I arrive early?

Due to space limitations, we may ask you to wait in your car while we finish preparing for your tour.

Do you have room for parking?

We have necessary parking for all visitors. However, if you are coming by motorhome or RV, we may not have space. Please contact us if this is the case.

How long is daylight in Fairbanks?

It depends on the season! In the summer, we have as much as 21 hours of sunlight, while the winter can have as little as 4 hours. For exact sunrise and sunset times, check out the Alaska Daylight Hours website.

Where can I rent cold-weather gear?

Check out Alaska Element! They’ll deliver a package of boots, snow pants, and a jacket to your hotel or airport for only $30/day.

Is the reindeer walk suitable for children?

We come recommended by Alaska on the Go: Exploring the 49th State with Children by Erin Kirkland. However, all kids are different. Much of the tour is language intensive, and kids aren’t always interested in that. And for some, the tour is too long. If you do decide to bring your kids, please keep in mind that they must be supervised at all times. In addition, children under 3 must be in a backpack carrier for their safety.

Toddlers

The tour really isn’t for toddlers. It is long, the weather may be bad, there may be too much talking and running reindeer. If you just want to see reindeer there are probably better places to go. But remember if you do decide to bring your toddlers, please keep in mind that they must be supervised at all times. In addition, children under 3 must stay in a backpack carrier for their safety.

What if I don’t enjoy the tour?

We’re sorry to hear that! Although it doesn’t happen often, we do offer a full refund if you are unsatisfied.

How long is the walk?

The walking distance itself is not long, but you will be outside for over an hour. For this reason, we highly recommend you come prepared for the cold weather and dress accordingly.

I don’t have a reservation. Can I drop by?

Because the ranch is also our home, we, unfortunately, cannot accept walk-ins. Our tours are available by reservation only and can be booked online. For same-day booking, please check online to see if spots are still available, then call us at 1-907-455-4998 and leave a message.

Where are you located?

We are located at 1470 Ivans Alley in Fairbanks, Alaska. It is an easy drive to find us — about 25 minutes from the downtown area, 10 minutes from the University of Alaska Fairbanks, and 20 minutes from the airport. If you need help getting to us, we recommend contacting Airlink Alaska for shuttle options.

What should I wear for the tour?

The most important thing to keep in mind is staying dry! We recommend wearing light boots or walking shoes until you go outside (and then, of course, changing to warmer boots). Otherwise, your feet will get too hot, sweat, and then be wet and cold once we’re outdoors. We also recommend getting hand warmers in the winter. In the summer, we recommend wearing long-sleeved shirts and long pants, as the mosquitos can be relentless.

Is there a place in town where I can rent camera or video equipment?

Alaska Camera rents cameras, lenses, tripods, video equipment, and GoPros. They offer reasonable rates, as well as discounts for rentals of two days or more. Check out their selection of aurora lenses for the winter and telephoto lenses for wildlife photography during the summer!

Need More Information?

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