We know travel plans change, and sometimes it is necessary to cancel your visit. Because of this, we will issue a full refund if you cancel your reservation at least 48 hours before your scheduled tour, no questions asked. Unfortunately, we cannot offer refunds for cancellations made after this period. For more information, please see our cancellation policy.
If they let you, go ahead! However, please keep in mind that while our reindeer are tame, they are not trained.
While we’ve done walks in -50 degree Fahrenheit weather, we understand that it’s not for everyone. For this reason, if it’s colder than -20 Fahrenheit and you won’t be comfortable, please let us know as early as possible so that we can issue a full refund. Typically, we only cancel tours if there is inclement weather like icy rain. In rare cases such as these, you would receive a full refund.
We will check you in when you arrive. We ask that you wait in your car until someone from staff comes by, they will let you know where to go until the tour starts.
For those arriving via Uber/Taxi we ask that you please find a member of staff to get checked in and sign your waiver.
We have necessary parking for all visitors. However, if you are coming by motorhome or RV, we may not have space. Please contact us if this is the case.
It depends on the season! In the summer, we have as much as 21 hours of sunlight, while the winter can have as little as 4 hours. For exact sunrise and sunset times, check out the Alaska Daylight Hours website.
Check out Alaska Element! They’ll deliver a package of boots, snow pants, and a jacket to your hotel or airport.
We come recommended by Alaska on the Go: Exploring the 49th State with Children by Erin Kirkland.
However, all kids are different! This is an educational tour, which means there is a fair amount of talking about our reindeer, their environment and how they survive out on the tundra. Much of the tour is language intensive, and kids aren’t always interested in that. And for some, the tour is too long.
If you do decide to bring your kids, please keep in mind that they must be supervised at all times. In addition, children under 3 must be in a backpack carrier for their safety.
Toddlers:
The tour really isn’t for toddlers. The tour is over an hour in length, the weather may be bad, there may be too much talking. Plus, running reindeer! If you just want to see reindeer there are probably better places to take young children. Please remember if you do decide to bring your toddlers, please keep in mind that they must be supervised at all times. In addition, children under 3 must stay in a backpack carrier for their safety.
We’re sorry to hear that! Although it doesn’t happen often, we do offer a full refund if you are unsatisfied.
The walking distance itself is not long, but you will be outside for over an hour. For this reason, we ask that you come prepared for the weather.
If you are visiting in the winter, please review this winter clothing guide.
Because the ranch is also our home, we, unfortunately, cannot accept walk-ins. Our tours are available by reservation only and can be booked online. For same-day booking, please check online to see if spots are still available, then call us at 1-907-455-4998 and leave a message.
We are located at 1470 Ivans Alley in Fairbanks, Alaska. It is an easy drive to find us — about 25 minutes from the downtown area, 10 minutes from the University of Alaska Fairbanks, and 20 minutes from the airport. If you need help getting to us, we recommend contacting Airlink Alaska for shuttle options.
If you are visiting us in the winter, please review our winter gear guide – you will need a base layer, a warm jacket, gloves, hats and boots. We also recommend getting hand warmers.
The most important thing to keep in mind is staying dry! We recommend wearing light boots or walking shoes until you’re ready to go outside (and then, of course, changing to warmer boots). Otherwise, your feet will get too hot, sweat, and then be wet and cold.
In the summer, we recommend wearing long-sleeved shirts and long pants, as the mosquitos can be relentless. Sneakers or walking shoes are appropriate for our trail.
Alaska Camera rents cameras, lenses, tripods, video equipment, and GoPros. They offer reasonable rates, as well as discounts for rentals of two days or more. Check out their selection of aurora lenses for the winter and telephoto lenses for wildlife photography during the summer!